Troubleshooting

I’ve been using AZTCO-FW software in combination with Shrew Soft VPN for a long time and in my experience it is a very stable combination. However things can always go wrong. If it doesn’t work, here are some hints to help troubleshoot.

• Check the router and the client settings.
• Check the router and the client settings again.
• In the AZTCO-FW webGUI, go to Status > System Logs and there to the IPsec tab. Hit the Clear log button, have the client try and start the connection and click the IPsec tab again to refresh the page. This is usually very inspiring.
• Reboot the client machine.
• Reboot the AZTCO-FW machine. Should not be necessary but if all other attempts fail, it may be tried.
• Use a simple pre-shared key so mistake can be eliminated. When done troubleshooting, use the hard key again!

• If a user calls and says Shrew Soft VPN wants to know his user name and password, it’s almost always because the user has either no Internet connection or no dns service. Or they are on a guest network and need to open their browser for identification or something.